The Gift Shop Hampers / Gifts Terms and Conditions

The Gift Shop is an online service. All orders can be placed via our web site. We accept Visa, MasterCard and Bankcard. If you do not have a credit card you can post an order to us with a Money Order. The money order must be payable to The Gift Shop. You must also include your name, address where you would like the goods sent to, a daytime contact number, what items and the quantities of the items you would like. If have access to internet banking you can direct deposit into our account. Please contact us for details. If you have accredit card and do not have access to the internet you can fax your order to us on 03 9499 7993. You must include the card holder’s name, type of credit card, expiry date, 3 digit verification code, what item and quantity you are after, delivery address and a day time contact number. Orders can not be taken over the phone. Corporate customers who are placing large orders for Christmas must provide a 10% deposit on placement of order. Please contact us for further details in relation to corporate Christmas orders.

Pricing and Discounts

All prices displayed on thegiftshop.com.au already include any discounts available. No further discounts apply for consumer orders. Prices are current as they are displayed. Prices are subject to change at any time. If you have called us to enquire about pricing we do not guarantee these prices as they may have changed. You must check the web site prior to placing your order for guaranteed pricing.  All prices are displayed in Australian dollars and are inclusive of GST. Tax invoices are sent only via email to the “invoice” address provided when ordering.
 

The Gift Shop Delivery and Refunds

Refunds will only be issued in conjunction with consumer law. This does not include any of the following reasons:

We will not refund for change of mind. As an act of good faith we will provide a credit less an administration fee of $10 once we receive the goods back. We will not pay for the goods to be sent back to us. We recommend that when sending the goods back you insure your parcel and send it via a courier or Australia Post Express Post Service so that you can ensure we receive the parcel. We will not be held liable for goods that do not reach us. All parcels must be sent to The Gift Shop PO BOX 2092 East Ivanhoe 3079.

If you the customer provide the wrong or invalid address we will not refund if delivery can not be made or are sent to the wrong address. We are happy to re-send the goods for a further $10.00 postage and handling fee. Goods can only be sent to valid postal address.

If you ordered wrong item we are happy to exchange however the following conditions apply. If the goods are of the same value only a postage charge of $10.00 will apply. If the replacement goods are of lesser or greater value a postage charge of $10.00 will apply plus an administration fee of $10 to cover the credit card charge cost incurred by us. This amount will be deducted from the exchange value if the replacement goods are of lesser value. We will not pay for the goods to be sent back to us. We recommend that when sending goods back you insure your parcel and send it via a courier or Australia Post Express Post Service so that you can ensure we receive the parcel. We will not be held liable for goods that do not reach us. All parcels must be sent to The Gift Shop PO BOX 2092 East Ivanhoe 3079.

If we have sent the wrong goods to you we will resend the correct items or provide a refund if required. We will also include an express post envelope so that you to return the wrong items to us.

If your items didn’t arrive in time – If the customer has ordered the goods and left less than 3 business days for us to dispatch the order plus delivery time the parcel to arrive we will not provide a refund. If they didn’t arrive in time as a result of us sending them after 3 business days a refund will be provided.

Non Delivery of Goods – If we have sent the goods and they have not arrived you must notify us within 3 business days of the estimated time of arrival. We will contact Australia Post Express Post Service. If they advise that they parcel has been delivered to the address provided by the customer we will require a statutory declaration advising that you have not received the parcel. Goods can not be refunded or re-sent until we receive the statutory declaration. If Australia Post Express Post service advises us that the goods have not be delivered then the order will be re-sent at no charge to the customer to the same or different address which ever is more convenient to the customer. If the customer has provided a wrong or invalid address please refer to section entitled this.